Terms of Service

1. Acceptance of Terms

By accessing and using Terapiku ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you ("User," "Therapist," or "you") and Terapiku ("we," "us," or "our").

2. Service Description

Terapiku is a cloud-based booking management platform designed for therapists, providing:

• 📅 Online Booking Management: Schedule and manage customer appointments
• 👥 Customer Relationship Management (CRM): Track customer information and booking history
• 🔗 Google Calendar Integration: Automatic synchronization of bookings with Google Calendar
• 💬 WhatsApp Notifications: Automated booking confirmations and reminders
• 📊 Analytics and Reporting: Business insights and performance tracking
• 💳 Payment Integration: Subscription management and invoicing

3. Account Registration and Security

Account Creation:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person or business entity per account

Account Security:

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• We are not liable for losses due to unauthorized use of your account

4. Google Calendar Integration

When you connect your Google Calendar to our Service:

• ✅ You grant us permission to create, update, and delete calendar events related to your bookings
• ✅ You can disconnect Google Calendar integration at any time from your dashboard
• ✅ Disconnection immediately revokes our access to your Google Calendar
• ✅ We only access calendar events related to bookings created through our system
• ⚠️ You remain responsible for verifying all appointments and managing your schedule
• ⚠️ We are not liable for calendar synchronization errors or conflicts

Your Responsibilities:

• Ensure you have permission to connect the Google Calendar account
• Monitor your calendar for accuracy
• Report any synchronization issues promptly

5. Subscription Plans and Payments

We offer different subscription tiers:

• Free Trial: 14 days full access for evaluation purposes (one-time only)
• Free Plan: Forever free with limited features (1 treatment, basic booking management)
• Plus Plan: Advanced features including WhatsApp CRM, Google Calendar integration, unlimited treatments, and complete business management tools

Payment Terms:

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due at the start of each billing cycle
• We accept payment through designated payment gateways
• All fees are in Malaysian Ringgit (MYR) unless stated otherwise
• Subscription fees are non-refundable except as required by law
• Free Trial automatically converts to Free Plan after 14 days
• Plus Plan automatically converts to Free Plan upon expiry if not renewed

Cancellation and Refunds:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months or unused time
• Access continues until the end of the paid period

6. User Responsibilities and Acceptable Use

You agree to:

• ✅ Use the Service for legitimate business purposes only
• ✅ Comply with all applicable laws and regulations
• ✅ Maintain accurate and up-to-date information
• ✅ Treat customer data with care and respect privacy
• ✅ Report any bugs, errors, or security vulnerabilities

You agree NOT to:

• ❌ Use the Service for illegal or unauthorized purposes
• ❌ Attempt to gain unauthorized access to our systems
• ❌ Interfere with or disrupt the Service
• ❌ Copy, modify, or distribute our software or content
• ❌ Use automated tools to access the Service without permission
• ❌ Impersonate others or provide false information
• ❌ Transmit viruses, malware, or harmful code

7. Service Availability and Support

Uptime:

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for service interruptions beyond our control

Support:

• Support is available through your dashboard
• We aim to respond within 2-3 business days
• Premium support may be available for higher-tier plans

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.

9. Intellectual Property

• All content, features, and functionality of the Service are owned by us or our licensors
• You may not copy, modify, distribute, or reverse engineer any part of the Service
• Your customer and booking data remains your property
• You grant us a limited license to use your data to provide the Service

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the last 12 months
• We are not responsible for:
• Third-party service failures (Google, WhatsApp, payment gateways)
• Data loss (though we maintain regular backups)
• Business losses or missed appointments
• Customer disputes or complaints

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your customer relationships and bookings

12. Termination

By You:

• You may cancel your account at any time through your dashboard
• Upon cancellation, your access continues until the end of the paid period

By Us:

• We may suspend or terminate your account for violation of these Terms
• We may terminate the Service with 30 days' notice
• We reserve the right to refuse service to anyone

Effect of Termination:

• You lose access to the Service
• We may delete your data after a reasonable grace period
• You should export your data before termination

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms with a new effective date
• Sending email notification
• Displaying a notice in your dashboard

Continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law and Jurisdiction

• These Terms are governed by the laws of Malaysia
• Disputes shall be resolved in Malaysian courts
• If any provision is found invalid, the remaining provisions remain in effect

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.